ARGUS, the Gold Safety Seal
The Gold rating is awarded by ARGUS (Aviation Research Group US). It is awarded to experienced operators who have a well-developed Safety Management System (SMS), a clear and workable Emergency Response Plan, effective policies and procedures, and documented records for all major aspects of Operations and Maintenance. Chartright Air Group has maintained a Gold rating since 2007.
IS-BAO STAGE 3
The International Standard for Business Aircraft Operations (ISBAO) is a code of best practices that serves as the gold standard for business aviation around the world. It was developed by the International Business Aviation Council (IBAC) in 2002 and has been endorsed by the National Business Aviation Association (NBAA). Stage 3, the most advanced level, is awarded only when safety management has become a fully engrained part of the company’s culture, and a positive culture of safety management has been sustained over time. Chartright Air Group has maintained a Stage 3 rating since 2017.
“It is so easy to take the familiar and routine things for granted, and assume safety is a given. Nothing could be further from the truth. We do not assume, we check and recheck. We make safety happen.”
Safety Management System (SMS)
Chartright has a robust Safety Management System (SMS) and few others do! The SMS is designed for assessment and management of both planned changes and quality escapes. The SMS includes:
- Internal Evaluation Program – Scheduled, regular internal audits of every operations department
- Annual internal hands-on practice conducting safety risk assessments so employees understand their role and how to complete one
- Monthly safety audits of Base safety by the safety manager
- Base facility security reviews and upgrade investments
Crew Resource Management (CRM)
In 2007 we began sending our pilots through an industry-leading Crew Resource Management (CRM) training program to nurture better communication between our pilots with the goal of creating a safer flight deck environment. The training includes Human Factors training, Communication Skills training, and Situational Awareness training.
Since 2007, we have taken it a step further by developing our own in-house CRM training program and we’ve had it approved by Transport Canada. And because we believe so strongly in the platform, we now even require our flight coordinators, client service representatives, maintenance technicians, and line service personnel to attend CRM classes annually as they are an extension of the crew, on the ground.
Emergency Response Program (ERP)
While we do all we can to maintain a safety culture that will prevent safety incidents, we are committed to company-wide preparation in case of an event. Many others barely meet the minimums in this preparedness.
- We train all team members to respond to incidents and emergencies
- We train with our Bases
- We team with an industry leader in humanitarian response for drills and active events
- We monitor security at client destinations real time and monitor our aircraft enroute for any unusual anomalies that could indicate difficulty – if we see something, we contact the flight
Flight Operations Support Centre
Our Flight Operations Support Centre is staffed 24/7 by a team of highly trained Dispatch personnel. These staff members coordinate the requirements of upcoming trips, monitor the progress of ongoing flights, and coordinate external parties to ensure all the world-wide destination we fly are fully prepared for the arrival of our aircraft and clients.