Accessibility Plan & Feedback Process


Contact: VP of Human Resources


Phone number: (905) 671-4674

By mail: 2450 Derry Road East Hangar #6 Mississauga, Ontario L5S 1B2


Feedback: We welcome feedback through mail, telephone, and email. We will acknowledge feedback in the same manner it is submitted to us. Please note that we do not provide acknowledgments for feedback received anonymously.

Alternative Formats: Upon request, this plan and the details of the feedback process, along with contact information, can be provided in alternative formats. These formats include print, large print, braille, audio, or electronic formats compatible with assistive technology designed for individuals with disabilities. Requests for alternative formats can be made through any preferred means of communication by the Stakeholder. 

Please be aware that alternative formats will be accessible within 15 days of the request, with the exception of Braille or audio formats, which will be available within 45 days of the request.



We plan to set up a central point of contact for all questions and requests related to accessibility. 

We plan to include a statement in our employment policy that accommodation for employees with disabilities is available throughout the employment process. 

We plan to recruit more people with disabilities for positions at the organization for which they are qualified. 

We plan to encourage more employees with disabilities to let management know of any accommodations that can be made to make our workplace better. 

We plan to provide awareness training for all managers, supervisors and employees on accessibility barriers faced by people with disabilities. 

We plan to update our internal web content to include information on accessibility and support for employees with disabilities. 


The Built Environment

We plan to identify barriers that may hinder current employees with disabilities and employees with disabilities that we may hire in the future. 

These barriers may include: 

  • Halls and doorways may not be wide enough to pass through in a wheelchair 
  • There may not be enough automatic or push-button doors in our primary pathways 
  • Door knobs may not be easily turned by a person with limited mobility or strength 
  • A fire policy and fire safety plan may not be in place for the evacuation of people with disabilities 
  • Exit instructions may not be printed in large text, and mounted in an accessible, highly visible location 
  • Fire alarms may not have both visual and audible signals 
  • Washrooms may not have accessible entrances and features, such as, motion-activated sinks and soap dispensers

Information and Communication Technologies (ICT)

We plan to ensure our information and communication technologies (ICT) are accessible. 

We will be asking: 

Do we use headings correctly to organize the structure of our content? Do we design our forms for accessibility? 

Do we ensure any images, tables, or other visual representations of information include alternative text (alt-text) or captions explaining their contents and significance? 

Do we ensure there is a strong colour contrast between the text and the backgrounds of your web pages and electronic documents, such as black text on a white background? 

Do we test, evaluate and comply with digital content accessibility standards? Do we conduct user testing with people who have disabilities? 


Communication, other than ICT

We plan to ensure our information and communication, other than ICT, is accessible. We will be asking ourselves the following: 

Do we require all employee communications, documents, briefing materials, and presentations to be made in plain language? 

Do we ensure all documents or presentations that contain images or graphics have alternative text to describe them? 

Do we develop examples of plain language communication best practices? Do we avoid the preparation of documents that use colours with low contrast? 

The Procurement of Goods, Services and Facilities

We are developing requirements for accessibility considerations to be included from the start in all procurement processes. 

We plan to define and identify accessibility requirements clearly in tenders, requests for proposals, and contracts. 

We plan to ensure the contractor has included accessibility considerations in their proposals. 


Customer Service

We plan to communicate with people with disabilities in ways that take into account their disability. 

We will train staff who communicate with customers on how to interact and communicate with people with various types of disabilities. 

We will offer to communicate with customers in person, by email, or in writing or any other alternative format requested by the customer. 

We will inquire about having customers use their personal assistive devices while on our premises. 



We comply with all requirements of the Canadian Transportation Agency regarding the transport of people with disabilities.



To develop our Accessibility Plan, the HR department conducted individual consultations with respondents who identified as persons with disabilities through our Employment Equity survey. These one-on-one sessions allowed participants to express concerns, suggest accommodations, and contribute insights to improve our workplace environment.

We will continue to engage in regular consultations with persons with disabilities to not only manage our Accessibility Plan effectively but also to provide ongoing support to our employees. These consultations will be instrumental in addressing individual needs, ensuring a supportive workplace, and fostering a culture of inclusivity.



We accept feedback by mail, telephone and email.

Feedback will be acknowledged in the same way that the feedback is sent to us. We do not acknowledge feedback that is sent to us anonymously.


Contact: VP of Human Resources


Phone number: (905) 671-4674

By mail: 2450 Derry Road East Hangar #6 Mississauga, Ontario L5S 1B2


Published on June 1, 2023
Revised on December 27, 2023